Price Match Promise

We want you to feel secure knowing that you have gotten a fantastic deal when you book with . Therefore, within twenty-four (24) hours of making your reservation, if you find a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on the website of a major online travel agency competitor, we will cancel your reservation with us and issue a complete refund.

PMP Common Questions and Answers:

What does “the same itinerary” mean? The same itinerary means that each and every element of each offer matches; airline(s), flight number(s), itinerary, date(s), number of customers, and seat type.

What does “offered and available for booking” mean? This means that the itinerary you found is actually live on a Major OTA Competitor’s site and is available to be booked by the general public at the time you contact us, as determined by our customer service representatives.

What is a “Major OTA Competitor”? For purposes of the PMP, it means the U.S. English-language websites of Expedia.com, Orbitz.com, Priceline.com, and Travelocity.com.

How do I notify you that I want to invoke the PMP?

To invoke the PMP, all you need to do is contact us at  with your booking number and all of the key details of the lower-priced itinerary (airline(s), flight(s), itinerary, date(s), number of customers and seat type), along with documentation such as the exact URL or screenshots that will enable our customer service representatives to verify that such itinerary satisfies the terms and conditions of the PMP. Customer service must be able to locate the lower fare from the information you provide; we reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. Once our representative has verified that the PMP applies, you will be given the choice to either keep your itinerary or cancel your booking with us for a full refund.

Are there exceptions that apply to the PMP?

The PMP excludes corporate discounts or rates, fares offered on membership program websites, group, charter, rewards program, incentive, meeting, convention, or consolidator fares, as well as fares that are only accessible with a coupon or other promotion that isn't available to the general public. Excluded fares include but are not limited to bulk, vacation packages, government, military, student, tour operator, and "Web Only" fares. Tickets issued under a "bidding" or "auction" model, as well as "opaque" tickets—where the airline booking details are unknown until after purchase are exempt from the PMP. Errors in fares are also not included.