Majorly, the fees including flight tickets, pre-paid car rentals, vacation packages, and service charges are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not started and you have asked our customer service center for cancellation. Every cancellation should be done over phone call only. The refund requests will be accepted only on the following conditions:
Password for Cancellation: For the security purposes, Travelslake’s customer support will send you an email (on the same ID you have provided while booking) with a unique Cancellation Password, when you request us to cancel a booking on your behalf.
Kindly convey that Cancellation Password to our representatives when asked to complete your cancellation request. You may complete your cancellation by the link given in the email we will send in response to your request, depending on your reservation.
We may not be able to process your cancellation request if you cannot access your email and/or tell your Cancellation Password.
The Cancellation Password will expire within 3 hours once allotted. You can call us again to get a new Cancellation Password if your Cancellation Password expired before we were able to process your request.
The prices were really cheap and every extra additional cost was mentioned in the same page. Totally impressed with the transparency.
I didn’t mind paying extra for extra comfort in the flight and got exactly the seat that I booked for myself.
The process was really smooth. Happy to see how dedicated and professional the staff was.
The people on the phone were extremely helpful and never showed a sign of frustration over my never-ending questions.